Privacy Policy

1. Introduction

This Privacy Policy describes how Cash My Mobile collects, uses and discloses your personal information and data ("Personal Data").

1.1 By using the Website, registering as a user of any services provided by Cash My Mobile, you consent to the collection and use of your Personal Data in the manner and for the purposes described in this Privacy Policy.

1.2 If you have any questions about the collection or use of your Personal Data, or if you would like Cash My Mobile to remove your Personal Data from its database, or if you no longer wish to receive information about products and services, please contact us by email at contact@cashmymobile.co.uk. Cash My Mobile will deal with your query within 48 hours.

1.3 Cash My Mobile may collect and process the following Personal Data about you:

• Information that you provide by filling in forms on the Website, including at the time of registering, subscribing to services, posting material, requesting further services, entering a competition or promotion, or reporting a problem with the Website.
• If you contact us, Cash My Mobile may keep a record of that correspondence.
• Cash My Mobile may also ask you to complete surveys used for research purposes, although you do not have to respond to them.
• Details of your visits to the Website including traffic data, location data, weblogs and other communication data, and the resources that you access.

2. Use and Storage of Personal Data

2.1 All Personal Data will be treated as strictly confidential, stored securely, and used by Cash My Mobile solely for purposes related to the use of the service. More specifically, your Personal Data will be used in the following ways:

• To register you with the Website and to administer Website services.
• To carry out obligations arising from any contracts entered into between you and Cash My Mobile.
• To help improve the Cash My Mobile service and the content of the Website.
• To ensure that content from the Website is presented in the most effective manner for you and your computer.
• For internal audit purposes.

2.2 If you have opted in to receive marketing information, Cash My Mobile may use your Personal Data in the following ways:

• To keep you informed of the latest Cash My Mobile products and services by email.
• To administer any prize draws or competitions you may enter.
• To provide users with information regarding updates or additional services available through the Website.
• To improve Cash My Mobile's profile of you so that a better and more personal service can be provided.
• To carry out Cash My Mobile's own demographic research analysis. For this purpose, information may be combined in aggregated (anonymous) form with information about other users.
• Your email address, used for marketing purposes, may be transferred outside of the EEA as Cash My Mobile uses a US company to send out marketing information. We have verified that they have signed up to the EU-US Privacy Shield Agreement.

2.3 Unfortunately, the transmission of information via the internet is not completely secure. Although Cash My Mobile will do its best to protect your Personal Data, Cash My Mobile cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once Cash My Mobile has received your Personal Data, strict procedures and security features will be used to try to prevent unauthorised access.

2.4 Cash My Mobile will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website.

3. Children's Information

Our services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.

4. Disclosure of Personal Data

4.1 Cash My Mobile may give Personal Data about you to employees and agents of Cash My Mobile to administer any accounts, products and services provided to you, who may use it for purposes related to the use of the Website.

4.2 Cash My Mobile may disclose your Personal Data to any member of Cash My Mobile's group of companies, partners or affiliates, including subsidiaries, the ultimate holding company and its subsidiaries as defined in the Companies Act 2006, and any other companies associated with Cash My Mobile.

4.3 During changes to our business structure — if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Cash My Mobile's assets, financing, or acquisition of all or a portion of our business.

4.4 Cash My Mobile may disclose your Personal Data to third parties:

• To protect the rights, property, or personal safety of Cash My Mobile personnel, other users and the public.
• To any company acquiring all or part of the business of Cash My Mobile, on strict condition that your information will continue to be used only in accordance with this Privacy Policy.
• To enforce terms and conditions.
• Where Cash My Mobile is under a duty to disclose or share your Personal Data to comply with any legal obligation.
• For the purposes of fraud protection and crime reduction (including by providing information to the police about any stolen, blocked, counterfeit or fake devices).
• To carry out marketing and promotional communications, research and analysis (in aggregated form only).
• We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business (e.g., virtual computing and storage services).

5. IP Addresses and Cookies

5.1 Cash My Mobile may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about users' browsing actions and patterns and does not identify any individual.

5.2 Cash My Mobile may obtain information about your general internet usage by using a cookie. Cookies are small data files sent by a web server to a web browser to enable the server to collect information back from the browser. Cash My Mobile uses cookies to track usage of the Website, to identify returning users, and to enable customisation of parts of the Website according to users' previous browsing habits.

5.3 You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable cookies. However, if you disable cookies, this may limit your ability to enjoy the full functionality of the Website. Unless you have adjusted your browser setting to refuse cookies, Cash My Mobile's system will issue cookies when you log on to the Website.

6. Security

Cash My Mobile takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

7. Third Party Links

7.1 The Website may, from time to time, contain links to and from websites of Cash My Mobile's partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Cash My Mobile does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

8. Data Retention

8.1 Data collected by Cash My Mobile may be retained depending on the following:

• If you opted in to receive marketing data, your name and email address will be retained for five years after your last transaction.
• If you did not opt in, your personal data (as mentioned in section 1.3) will be retained for three years after your last transaction.
• Your order information will be kept for seven years due to financial regulations.

9. Access to Information

9.1 The Act gives you the right to access and rectification or erasure of personal data or restriction of processing information held about you. Your right of access can be exercised in accordance with the Act.

9.2 If you feel that Cash My Mobile is not fulfilling its duties when protecting your data, you can lodge a complaint with the Information Commissioner's Office at: https://ico.org.uk/concerns/

10. Changes to this Privacy Policy

10.1 We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the services after those changes are in effect, you agree to the revised policy.